This Privacy Policy explains how Eloronline (referred to as the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or use our website, make a purchase from eloronline.com, or otherwise interact with us (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors, or other individuals whose personal information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge and understand that your personal information will be collected, used, and disclosed as described in this Privacy Policy, to the extent permitted by applicable law. If you do not agree with this Privacy Policy, please do not access or use our Services.
Who Is Responsible for Data Processing
The data controller and service provider responsible for the processing of personal information is JN Global Trading LLC, the company that owns and operates eloronline.com.
You may contact us using the following details:
Email: contact@eloronline.com
Phone: +1 (406) 213 9511
How We Collect and Use Your Personal Information
When you interact with Eloronline, you may provide personal information to us directly, and we may also collect certain information automatically through your use of the Services. We use this information to operate our website, fulfill orders, improve our offerings, and provide a better shopping experience.
In accordance with applicable privacy laws, including the California Consumer Privacy Act where relevant, we have collected personal information within the past 12 months from a variety of sources. The personal information we collect and use depends on how you interact with our Services.
In addition to the specific purposes described in this Privacy Policy, we may use personal information to:
- Communicate with you
- Provide, operate, and improve our Services
- Process transactions and fulfill orders
- Comply with legal and regulatory obligations
- Enforce our terms and policies
- Protect the Services, our business, and the rights and safety of our users and others
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Services. When we refer to “personal information”, we mean information that identifies, relates to, describes, or can reasonably be linked to an individual.
The following sections of this Privacy Policy describe the specific categories and types of personal information we collect and how that information is used.
Information We Collect Directly From You
Information that you provide directly to us through our Services may include:
- Basic contact details, such as your name, address, phone number, and email address
- Order information, including your name, billing address, shipping address, payment confirmation details, email address, and phone number
- Account information, such as your username and password
- Shopping activity, including products you view, add to your cart, or save to a wishlist
- Customer support information, including any details you choose to share when contacting us through our Services
Certain features of our Services may require you to provide specific personal information. You may choose not to provide this information; however, doing so may limit your ability to access or use some features of the Services.
Information We Collect Through Cookies and Similar Technologies
We use cookies, pixels, and similar technologies (collectively referred to as “cookies”) to recognize your browser or device, understand preferences, and deliver essential website features and services. Cookies help us improve functionality, enhance user experience, prevent fraudulent activity, and support website security.
Our website uses the following types of cookies:
- Session (transient) cookies: These cookies are deleted when you close your browser and are used to store temporary information such as login status and language preferences.
- Persistent cookies: These cookies remain on your device for a longer period and help recognize your browser on future visits, remember preferences, and analyze website usage.
- Third-party cookies: These cookies are placed by trusted partners to help measure site performance, deliver relevant advertising, and analyze usage patterns. Data collected is typically associated with a unique identifier and used in accordance with applicable privacy policies.
Usage data may include information about how you access and use our website, such as device type, browser information, network connection, IP address, and interaction data.
Cookies cannot run programs or transmit viruses to your device. You can manage or disable cookies through your browser settings. Most browsers provide tools to block cookies, receive notifications, or delete existing cookies.
Please note that disabling cookies may affect website functionality and require you to manually adjust preferences on future visits.
Information We Obtain From Third Parties
In addition to information collected directly from you, Eloronline may receive information from third parties, including:
- Service providers that support our website and operations, such as ecommerce platforms and hosting providers
- Payment processors, who securely handle payment transactions and process payment information directly. Eloronline does not store full credit or debit card numbers.
- Online tracking technologies, such as pixels, web beacons, SDKs, third-party libraries, and cookies used by us or our partners to understand interactions with our website, emails, or advertisements
Any information we receive from third parties is handled in accordance with this Privacy Policy. Eloronline is not responsible for the accuracy or privacy practices of third-party providers.
How We Use Your Personal Information
Eloronline uses personal information to provide a secure, reliable, and personalized shopping experience. We may use your information for the following purposes:
- Providing Products and Services: To process payments, fulfill orders, manage accounts, arrange shipping, handle returns or exchanges, and communicate about purchases or account activity.
- Marketing and Promotions: To send promotional emails, messages, or offers, and to personalize content, product recommendations, and advertising. You may opt out of marketing communications at any time by following the unsubscribe instructions included in our messages.
- Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, illegal, or harmful activities.
- Customer Support: To respond to inquiries, resolve issues, handle complaints, and improve our Services based on feedback.
Eloronline only uses personal information where necessary and appropriate to operate our Services. We maintain reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure.
Cookies
We use cookies and similar technologies to help operate our website, remember preferences, analyze site performance, and improve the overall user experience.
Cookies allow us to understand how visitors interact with our Services, enable core functionality, support security, and help us improve website performance. Some cookies are essential for the website to function properly, while others help us analyze usage or support marketing efforts.
We may also allow trusted third-party service providers to place cookies on our website for analytics, functionality, or advertising purposes, in accordance with their privacy practices.
Most web browsers accept cookies automatically, but you can adjust your browser settings to remove or block cookies. Please note that disabling cookies may affect website functionality and limit access to certain features. Blocking cookies may also not fully prevent the sharing of information with third parties such as advertising or analytics partners.
For information about cookies used by WooCommerce, please refer to WooCommerce’s cookie documentation.
Web Analytics
We use Google Analytics to understand how visitors use our website and to help us improve site performance and user experience.
Google Analytics uses cookies and similar technologies to collect information such as pages visited, time spent on the site, browser type, and general location data. This information is processed in aggregate form and helps us analyze trends and usage patterns.
Google may process data collected through Google Analytics in accordance with its own privacy policies. We do not control how Google uses this data beyond our configuration of the service.
You can learn more about how Google collects and processes data by reviewing Google’s privacy policy. You may also opt out of Google Analytics by using the Google Analytics opt-out browser add-on.
How We Disclose Personal Information
Eloronline only shares personal information when necessary and in accordance with this Privacy Policy. We may disclose personal information in the following limited circumstances:
Service Providers
We may share personal information with trusted third-party service providers who help us operate our business. These services may include website hosting, payment processing, analytics, customer support, order fulfillment, shipping, and IT services. Service providers are authorized to use personal information only as needed to perform services on our behalf.
Business Partners
We may work with business partners, such as ecommerce platform providers, to support website functionality, services, or advertising. These partners process personal information in accordance with their own privacy policies.
With Your Consent
We may share personal information when you provide explicit consent, such as when requesting services from a partner or using third-party integrations.
Legal and Safety Requirements
We may disclose personal information if required to comply with applicable laws, regulations, legal processes, or lawful requests, or to protect the rights, safety, and security of Eloronline, our users, or others.
Business Operations
Personal information may be shared within our business for legitimate operational purposes such as fraud prevention, security, and service improvement.
User-Generated Content
Our Services may allow you to submit reviews, comments, or other content. Any information you choose to post in public areas of the website will be publicly accessible.
Please be aware that we cannot control who may view or use public content, and we are not responsible for the privacy, security, or use of any information you choose to share publicly.
Third-Party Websites and Links
The Eloronline website may contain links to third-party websites or online platforms. If you choose to follow these links, you will be leaving our website. Eloronline is not responsible for the privacy practices, security measures, or content of third-party websites.
We encourage you to review the privacy policies of any third-party websites before providing personal information. We do not guarantee the accuracy, completeness, or reliability of information found on external websites.
Information you choose to share on third-party platforms, including social media, is governed by the privacy practices of those platforms and may be visible to other users of those services. The inclusion of a link on our website does not imply endorsement of the content, owner, or operator of the linked website. Access to third-party websites is at your own discretion and risk.
Children’s Privacy
Our Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.
We do not have actual knowledge that we sell or share the personal information of individuals under 16 years of age, as those terms are defined under applicable US privacy laws.
Security and Retention of Your Information
We take reasonable administrative, technical, and organisational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Information submitted to Eloronline may be transmitted over the internet, and there is a risk that data may be accessed during transmission. We recommend that you avoid sending sensitive or confidential information through unsecured channels.
We retain personal information only for as long as necessary to:
- Provide and operate our Services
- Maintain customer accounts and process orders
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our policies
Retention periods are determined based on the nature of the information, the purposes for which it was collected, and applicable legal requirements. When personal information is no longer required, it is securely deleted or anonymised, unless a longer retention period is required by law.
Your Rights and Choices
Depending on your state of residence within the United States, you may have certain rights regarding your personal information, including rights available to California residents under applicable privacy laws.
Subject to legal limitations, these rights may include:
Right to Access / Right to Know
You may request information about:
- The categories of personal information we have collected
- The purposes for which personal information is collected or disclosed
- The sources from which personal information is collected
- The categories of third parties with whom personal information is shared
- The specific pieces of personal information we have collected about you within the past 12 months
Right to Delete
You may request that we delete personal information we have collected about you, subject to legal exceptions.
Right to Correct
You may request correction of inaccurate personal information that we maintain about you.
Right to Data Portability
Where required by law, you may request a copy of your personal information in a portable format.
Right to Limit or Withdraw Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time. Certain requests may be limited where permitted by law.
Right to Appeal
If we deny your request, you may have the right to appeal our decision by responding to our notice.
Managing Communication Preferences
We may send promotional emails from time to time. You may opt out of marketing communications at any time by using the unsubscribe link included in our emails. Even if you opt out of promotional messages, we may continue to send non-promotional communications related to your account, orders, or customer service.
Exercising Your Rights
You may exercise your privacy rights by contacting us using the details provided in this Privacy Policy or by using available tools on our website.
We do not discriminate against individuals for exercising their privacy rights. To protect your information, we may request verification of your identity before processing your request. You may also designate an authorized agent to act on your behalf, where permitted by law. We will respond to verified requests within the timeframe required by applicable US law.
Complaints
If you have any concerns about how we collect, use, or handle your personal information, please contact us using the details below. We take privacy-related inquiries and complaints seriously and aim to respond promptly and fairly.
If you are not satisfied with our response, you may have the right, depending on your state of residence, to pursue additional remedies as provided under applicable US privacy laws.
Data Processing and Location
Eloronline is based in the United States, and your personal information is processed and stored in the United States. By using our website and Services, you acknowledge and agree that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your place of residence.
We take reasonable steps to ensure that your personal information is handled securely and in accordance with this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us at: contact@eloronline.com.